Hilton Garden Inn Ocean City Oceanfront

We came here for a cheer competition, and ended up finding my forever hotel whenever I come to oc. The rooms were great, the view was amazing, but what really made my stay epic, was the amazing woman at the front Desk named, Mira. From checking in, Mira provided and showed me and my team the BEST CUSTOMER SERVICE I HAVE EVER HAD, and being an Army veteran, I gratefully appreciated it. SHE is the reason I am coming back! Her hospitality is unmatched.

I just had the best service experience with the front desk! Vicki went above and beyond to help me with such care. I had just experienced talking to a chatbot that sounded like a person and really not right. When I got Vicky not only did she help me with what I needed she added a warm and friendly personal touch that was really appreciated. She made my day. 5 star service, she needs a bonus:) Thank you!

I’ve been wanting to stay here because of the location and the rooms seem nice but in the high season the price never seemed reasonable ($250) a night or more. So we came in the off season and I’m so glad we did. I will never stay here again. The hotel lobby and restaurant area was nice and clean however we were like 1 of 10 guest there lol.

The rooms are spacious and somewhat clean, coffee machine was dusty and we ran water through it twice to clean. Super easy to do but the hotel doesn’t do it and some area we’re moldy so we cleaned it. Beds and pillows are the worst I’ve ever slept on in my life. And I’ve stayed at the Thunderbird motel and Casablanca, Comfort inn (next door & on 84 ? By the Dennys), Hyatt Place, A Loft all in Ocean City - It’s as if Hilton Garden inn were motel beds, so low and you can feel all the springs, holes and the pillows were very flat. Truly one of the worst hotel beds experience in my life. The rooms are nice and spacious, lovely TV and storage but the beds are cheap and uncomfortable. I wanted a relaxing stay bed rotting and I’ve had the worst sleep/bed hangout in my life. The heater/ AC unit was also the loudest and vibrated so loud between the bed and the heater I did not sleep - it vibrated so loud we had to turn it off and back on to stop it.

We also came because my 9yr old wanted to walk on the beach and use the indoor pool.

Indoor pool area smelled off, fermented odd smells - and pool drains were filled with fruit flies. Hundreds of fruit flies just flying around out of the drains once water splashed them. The pool family bathroom was also a mess, urine and fruit flies everywhere.

All in all very dissatisfied and disappointed with the stay but glad we came during the off season to see for ourselves. We opted to stay here instead of our original Comfort inn in north beach but will have to go back to Comfort. The location doesn’t mean a thing if the beds, linens and pillows are uncomfortable and the pools aren’t taken care of.

I’m going to tell friends about this experience because we visit OC a lot in the summer and hotels are always hard to choose. We won’t be back unfortunately. For a Hilton Garden Inn the mattresses and pillows, linens are insulting and hurtful to our hospitality experience - definitely not in the best interest of your guest. Mattresses and pillows should be priority before all else.

Views are nice but I prefer better beds and pillows so I can be rested while looking at the sunrise not in pain from box springs lol. I’m only 36 and in so much pain from laying on these beds I can’t imagine older folks or people with hip, back, shoulder pain. Stay away!